CASS Continues to Operate But with Modified Services

Because of the pandemic, we’re primarily providing home-delivered meals and taking seniors to grocery stores and medical appointments. Please click here to learn more about how we've adapted our operations.

Building Coordinators

Social Workers Help Residents at Senior Housing Sites

Our social workers are available to help older adults who live in senior housing complexes across Cincinnati.

They’re called Building Coordinators or Service Coordinators, and they’re experts at working with older adults. They work closely with the building managers to identify residents who need assistance.

“They’re like a lifeline for the seniors who live in those buildings.”

Tracey Collins, Chief Executive Officer of CASS

Our main goal: to help seniors continue to live independently.

It can be challenging to deal with complicated government bureaucracies and businesses. “We help seniors maneuver through the mazes of life,” said Sharon Hale, a social worker who supervises our Building Coordinators.

Seniors often need help dealing with their medical care, including Medicare, Medicaid, prescriptions, transportation to medical appointments and more. Some seniors even skip doctors’ appointments because they don’t know how to arrange transportation to the medical offices.

Computers and automated phone systems present barriers for many. “We have lots of residents who have never used a computer, even though everything in this world seems to be computerized,” Hale said.

Even their mail – with bills, insurance statements and forms to fill out — can be a challenge. Some seniors head right from their mailboxes to the offices of our Building Coordinators, who help them decipher the paperwork.

To help the residents, the Building Coordinators can make referrals to other professionals and organizations. Additionally, CASS stocks a food pantry in every building for residents who might not have enough to eat. In some buildings, the Building Coordinators schedule monthly educational activities for residents about health and wellness topics and more.

Residents of the locations below as well as patrons of the independent Caring Place food pantry are welcome to contact the Building Coordinators for help at 513-721-4330.

The Caring Place

Service Coordinator: Sharon Hale

Hours: Tuesdays & Thursdays, 9 am to 2 pm

Food pantry at Kennedy Heights Presbyterian Church

6312 Kennedy Avenue
Cincinnati, Ohio 45213

Alexandra Apartments

Building Coordinator:

Hours: Available as needed

921 William Howard Taft
Cincinnati, Ohio 45206

Booth Residence

Building Coordinators:

Sharon Hale: Mondays, 9 am to 5 pm

Maggie Rahe: Tuesdays to Fridays, 8 am to 4 pm

Brett Constable: Mondays, Wednesdays, Thursdays and Fridays; 9:30 am to 2:30 pm

6000 Townvista Drive
Cincinnati, Ohio 45224

Cambridge Arms I & II      

Building Coordinator: Sharon Hale

Hours: Wednesdays and Fridays, 9 am to 5 pm

3751 Eastern Hills Lane
Cincinnati, Ohio 45209

Hillcrest Elderly

Building Coordinator: Cheryl Spencer

Hours: Tuesdays, Wednesdays, Thursdays, Fridays; 9 am to 3 pm

1829 Losantiville Ave
Cincinnati, OH 45237

Walnut Towers

Building Coordinator:

Hours: Mondays, 8:30 am to 12:30 pm

898 Walnut Street
Cincinnati, Ohio 45202

Woodburn Pointe

Building Coordinator: Brett Constable

Hours: Tuesdays, 10 am to 2 pm

3330 Woodburn Avenue
Cincinnati, Ohio 45207

CASS Building Coordinators, from left to right: Brett Constable, Sharon Hale, Maggie Rahe, Becky Rippe and Cheryl Spencer.

“Throughout its partnership with the Council on Aging, CASS has been on the cutting edge of creativity when it comes to improving services for seniors. ”

Council on Aging of Southwestern Ohio

Cincinnati Area Senior Services has merged with Meals on Wheels Southwest OH & Northern KY. Our websites have been consolidated at We hope you’ll visit us there to learn about our enhanced services to seniors. (Some of the information on is outdated.)